FAQ,s

It’s great that you’re trying to contact us! If you have a question about your order, please check our FAQ below, which covers the most commonly asked questions. Can’t find your answer? You can always contact us at the bottom of this page.

1. How long does shipping take?

  • Handling time: 1–3 business days (Monday – Friday)

  • Transit time: 6–9 business days (Monday – Friday)

  • Order cut-off time: 5:00 PM (GMT, United Kingdom)

  • Total estimated delivery time: 7–12 business days

2. How much does shipping cost?

We provide free shipping on all orders within the United Kingdom.

3. Do you ship internationally?

Currently, we only ship within the United Kingdom.

4. What is your return policy?

We offer a 30-day return policy. You have 30 days from the date you receive your order to initiate a return.

5. How do I return an item?

Please email our customer service team at support@shaw-grey.com Include your order number and the reason for your return in your message.

6. Can I exchange an item?

We currently do not process exchanges. If you need a different size or product, please place a new order and return the original item for a refund.

7. Can I cancel my order?

Orders can be cancelled free of charge within 24 hours of purchase by contacting our customer service team at support@shaw-grey.com Once an order has been shipped, it cannot be cancelled.

8. What payment methods do you accept?

We accept the following payment methods:

  • American Express
  • Apple Pay
  • maestro
  • MasterCard
  • Visa

9. What happens if my order arrives damaged?

If your product arrives defective, don’t worry! We will replace it free of charge, but you must notify us and return the item within 30 days.

10. How can I track my order?

You can track your order using the tracking number sent to your email. Complete the tracking on our tracking page to see the status of your delivery.

11. How can I contact Shaw & Grey?

If you have any questions or comments, we’re happy to help! Please contact us using the information below:


Company name: MWcom

Contact Frome: https://shaw-grey.com/pages/contact

E-mail: support@shaw-grey.com

Phone: +31 0640485317

Address: Van der Waalsstraat 9, Deventer, Overijssel, 7424 GW, Netherlands

Commercial register number (KVK): 87559579
VAT number: NL004435863B81

Customer service hours:
Monday to Friday:  9:00–18:00

We strive to respond to your inquiries within 24 hours.